Visual Analyzer runtime error – pure virtual function call

I got a panicked email the other morning when a client got a new and different error message when opening Visual Analyzer.
(see below)

Once you get the error – nothing works, so you wind up exiting and coming back in. We tried all the usual tricks of rebooting, etc…. then we noticed that it was only on some dashboards – not all of them. Of course – it was the default sheet that was happening the issues, making it a challenge to get something to work.

Finally, wondering if it might have been some oddball registry setting – I used the trick for resetting your macro settings. Surprisingly – it worked.

Here are the steps in case you run into it:
1. Run regedit
2. find the branch HKEY_CURRENT_USER\Software\QlikTech\QlikOcx
3. Delete QlikOcx (which will take out everything underneath)

Done.

Note: You may get the macro permissions prompt the next time you start up VA, but that’s nothing new – just make sure that it is not hiding behind the SalesLogix screen.

I feel like I got lucky troubleshooting that one – but I’ll take it anyway!

ws